Frequently Asked Questions

The best way to contact us is by text or email or through the Client Portal Monday- Friday from 10am-8pm and Saturday 10am-1pm. Call or Text: 407-219-1167, Email: info@remarkablecruisesandvacations.com. Response time is normally within 2 hours. 

We are open Monday - Friday from 10am to 8pm and Saturday from 10am-1pm. 

We are an online travel company that focuses on providing busy professional women with a much-needed break from their everyday reality by creating remarkable travel experiences to some of the most captivating destinations the world has to offer. 

Yes, our agency holds a TRUE accreditation. We also are registered to do business in the state of Florida, and we hold a Seller of Travels license, liability insurance and Errors & Omissions insurance. 

We do provide quotes for individual and group private trips that are Destination Weddings, Honeymoons, Anniversary celebrations, Vow Renewals, Couple trips, Girlfriend getaways and Birthday trips. Quotes do require a Travel planning fee for private trips. 

Remarkable Cruises and Vacations by Shante is not just for women. We cater to anyone looking to travel and needing a break. Our ideal client are professional women who need a break from everyday life, but men are also welcome, and children are also welcome as long as it is not one of our Adult's only group trips. 

We accept all major credit and debit cards such as Visa, Mastercard, Discover and American Express. 

Yes, we provide a standard payment plan in which your trip cost must be paid 45-60 days before travel. Payments can be automatic or flexible and can be paid weekly, biweekly or monthly. 

We also provide a financing payment plan option in which you can book now and pay for your vacation overtime. A soft pull credit check is required for this option. 

 No, refunds are not provided unless otherwise noted. All clients are required to read and accept our terms and conditions before payment and reservations are made. We encourage all clients to purchase travel insurance to protect their investment. 

You will be responsible for finding another roommate to travel with you or you will be responsible for paying the additional cost due to occupancy change. 

You should make every effort to make a payment every month. If you find yourself not being able to make a payment, please contact us for other options. If you fail to make a payment for 60 days without any communication to us, your reservations will automatically cancel, and you will automatically be charged a cancellation fee. 

There are 3 ways to book a vacation with us. you can plan a customized trip, you can book one of our FB/IG deals or you can join us on one of Group travel experiences. Click here to Learn more.