RCAVBS TERMS AND CONDITIONS

RESERVATIONS: To make reservations or book a trip, please visit remarkablecruisesandvacations.com or email info@remarkablecruisesandvacations.com.

TRAVEL IDENTIFICATION: Passenger is required to immediately review all aspects of their booking to verify (but not limited to): passenger names, mailing address, email address, telephone number, date of birth, pricing, airfare, arrival/departure airports, accommodations, and organized activities on your booking receipt. Please notify Remarkable Cruises and Vacations by Shante immediately if any omissions and/or corrections are needed regarding the booking details. Passenger(s) voluntarily assumes full & sole responsibility for any and all risks and/or costs involved with failure to report such errors and/or omissions. Passenger is required to verify the accuracy of the passenger’s LEGAL first & last names. It is mandatory that guest names be identical to the Passenger(s) LEGAL first and last names and identical to the names as they appear on booking and travel documents.

TRAVEL PAYMENTS: Payments can be made online on our website or via an emailed invoice. No payments are accepted by text message or social media messenger. Payments can be accepted by phone once an authorization form is completed if the client is having trouble with payment information. Please bear in mind that any disputes by you for any charges will incur a $35 – $75 fee for each dispute.

REFUNDS: All payments to Remarkable Cruises and Vacations by Shante are non-refundable and non-transferable. This is because Remarkable Cruises and Vacations by Shante has contractual agreements with hotels, airlines and other vendors that will not allow us to obtain any refunds. This way we can keep our package prices competitive and allow you to make monthly payments on your vacation. It is strongly advised that you get Travel insurance to protect your investment. 

PASSPORTS AND VISAS: Passengers are responsible for ensuring that they have the proper travel documents and MUST CHECK with the respective consulate(s) or visa agency to determine whether any visas or passports are required. Passports are required to be valid for at least 6 months after the date of travel. Some countries require a full blank “VISA” page in the passport for stamping purposes. Any information provided on travel description pertains to US citizens only. Non-US citizens should check with the respective consulate of the country(s) to be visited for current entry requirements. We strongly suggest all cruise passengers to have a valid passport in their possession while cruising. Passenger(S) voluntarily assume full & sole responsibility for any and all risks and/or costs involved with failure to obtain proper travel documents needed in order to travel.

TRAVEL INSURANCE: Missing a vacation is bad enough. Losing the money you paid for your vacation is even worse. Therefore, we highly recommend Travel Insurance that helps provide coverage for Trip Cancellation, Interruption, Baggage Loss or Delay, Medical Expenses and more. You are required to select and purchase travel insurance yourself for domestic, Caribbean and international packages.  While we do offer coverage through certain carriers, we cannot compare all the policies or companies currently in the marketplace and can’t advise on which provider would be best or what they will or won’t cover. This responsibility rests solely with you the customer and we advise you to do your research and find coverage that best fits your individual needs. Please keep in mind that if you do not purchase a cancel- for- any- reason policy, most policies have a specific clause stating that they do not cover travel advisories, epidemics and pandemics, especially when travel warnings are in place. No representation or description of the insurance made by our staff constitutes a binding assurance or promise about the insurance. You agree to hold us harmless for your election not to purchase travel insurance or for any denial of claim by travel insurer as it relates to COVID-19 or any other claim under the policy. Please note that all planning & service fees & commission portions of trips are non- refundable and that you should purchase insurance that covers this.

TRAVEL DOCUMENTS: Provided full payment is received no later than your Final Payment Due date, travel documents and travel instructions will be sent via email and/or mail 30 days or earlier prior to travel. If paper documents are requested when e-documents are available, documents will be delivered via USPS approximately 14-21 days prior, and a fee of $30 will apply. A complete street address is required (no PO boxes).   Passenger(s) assumes sole responsibility to independently confirm all documentation requirements for all passport, visa, vaccination, or other entry and/or travel requirements of each destination. Passenger(s) assumes sole responsibility for, and hereby releases Remarkable Cruises and Vacations by Shante from any claims or responsibility for any and all damages incurred as a result of Passenger(s) failure to comply with applicable documentation requirements, including but not limited the requirement that all Passengers procure, and have on their person the proper travel documents at all times. Remarkable Cruises and Vacations by Shante recommends the Passenger(s) consult with the appropriate domestic and foreign governmental agencies for the current document requirements. 

CHILDREN: All children under 18 must be accompanied by an adult. Minimum age for children on most tours is 6 months. Minimum age for South Africa and Dubai Tours is 12. Minimum age for European Tour programs is 12. Minimum age for cruise tours is 6 months old and children must sail in a cabin with an adult over the age of 25 years of age. Discounts for children sharing a room as third person may apply to children under 12 at some resorts on Caribbean and Mexico Tours. Accompanying adults are responsible for the safety of their children including providing any necessary safety equipment (such as infant/child seats) where appropriate. Please note that many countries have adopted practices to prevent international abductions of children. If a person under the age of 18 years will be traveling with an adult other than his/her parents, or with only one parent, a notarized letter written by the parents, or non-traveling parent, granting authorization to travel, including the dates of travel should be carried. 

PRICES: All prices listed are per person based on double occupancy, paying adults occupying a room or cabin) unless otherwise clearly specified. Prices do not include items of a personal nature such as laundry, wines, water, beverages, food (other than at all-inclusive resorts or where clearly specified), passport and visa fees, insurance, and foreign port taxes unless specifically indicated in the package inclusions. Prices are correct at time of publication; however, as airfares continually fluctuate and classes of service may have limited capacity, vacation package prices and availability will change accordingly. In case of human or computer error, Remarkable Cruises and Vacations by Shante reserves the right to re-invoice for the correct price or service. A full refund will be made to passengers who choose not to pay an increase, provided Remarkable Cruises and Vacations by Shante receives a written cancellation within five days of the price increase notification. 

PAYMENTS & CANCELLATION

Travel Planning Fee for Private and/or customized trips:

Most of our proposals or services are FREE  but sometimes a non-refundable trip planning Fee will apply based on the complexity of your trip or event . This fee is separate from the cost of the trip. We will discuss this with you if needed.Our Fee for Travel planning design is as follows: 

There is NO FEE for VIP CLIENTS who have booked with us 2 or more vacations within a 24-Month period. 

Group Travel Planning Services: A non-refundable and non-transferable fee of $100 is due upon request of our group travel planning services. Groups are 8 or more cabins on a cruise or 10 or more rooms for a land vacation package. This fee does not include our event planning services. Events will require an additional fee. 

Full Payment: All reservations can be paid in full at time of booking as long as the package is still available.

Late Payment: If there is any outstanding balance by the Final Payment Due date listed on your invoice, your booking will automatically cancel.

Reinstatement of Reservations: If your travel reservations have been canceled, and you notify us within 10 days that you want to reinstate your reservations, a service reinstatement fee of $100 ($200 for international packages) will be added to your invoice and must be paid in advance in order to apply for reinstatement of services.

Forms of Payment:  major credit cards or debit cards. Credit card charges will be online via our website, booking form or emailed invoice. No credit card payments will be accepted by text message or via social media.

Refunds: If you purchased Travel Insurance through Remarkable Cruises and Vacations by Shante travel partners, refunds will be processed as either a credit voucher or cash refund depending on the type of insurance you purchased. If you purchased travel insurance that allows cash money back it will be refunded to the credit card(s) originally used for payment, up to the total amount paid minus the cost of travel insurance. If you purchased insurance that allows a credit, there will be no cash refunded back as you will receive a credit voucher which must be used for future travel by an expiration date. Credit vouchers can’t be changed and are non-transferable. If you purchased Travel insurance on your own you must con

Cancellation: Once reservations have been made, cancellations will be accepted in writing or by submitting a request for cancellation on our website. Email your cancellation request to info@remarkablecruisesandvacations.com with your reservation number, full name, and date of travel or complete a cancellation request on our website. If you do not receive an acknowledgement within 48 hours, please contact us to ensure your information was received. All Cancellations will inquire about a $50 per person cancellation fee from Remarkable Cruises and Vacations by Shante plus any additional supplier fees. For groups it will inquire about a $100 Cancellation fee. Cancellations due to failure of non-payment will also result in an automatic cancellation fee due to Remarkable Cruises and Vacations by Shante plus any additional supplier fees or penalties if any.

Reservation Changes: Changes to an existing reservation, whatever the cause, will incur a $50 per person charge plus any additional supplier fees. This includes name changes* and removal of any services such as optional tours and transfers. *Please note that name changes to airline reservations are subject to full cancellation and rebooking. Replacing a traveling passenger with another traveling passenger constitutes a cancellation, subject to cancellation penalties, and is not covered by this Reservation Changes policy. Changes or additions after departure are subject to local rates at the time of amendment and must be paid directly by the passenger to the service provider. There are no refunds for unused services. Please note that removing a guest where there is only 1 guest left on a reservation or changing a guest or adding on a guest may result in price changes to the current prevailing rate which may increase the amount due on your trip. 

FORCE MAJEURE 

There may be times when either party is unable to perform, or complete performance, under the travel contract for reasons out of each other’s control. These are called force majeure events and if occurs, make performing under the contract inadvisable, commercially impracticable, illegal, or impossible. Events that may trigger this provision include, but are not limited to, acts of God, acts of government, acts of war or civil unrest, insurrection or revolts, military action, strikes or other labor activities, criminal or terrorist activities of any kind, or the threat thereof, pandemics, epidemics, illnesses or health conditions prevalent in the area of travel, earthquakes, hurricanes, lightning, and explosions, unexpected legislation, or any other event outside the reasonable control of either party. In the event that a force majeure event occurs, the parties will look to and follow the cancellation policies of the suppliers, what is stated in the travel proposal and these terms & conditions. Any changes to those policies are at the sole discretion of the supplier (if applicable) and Travel Agency. Passengers will be informed of their options if a force majeure event occurs. ________________________________________

COVID-19 WAIVER OF LIABILITY 

In Spring 2020, the World Health Organization (WHO) declared the Novel Coronavirus (COVID-19) a worldwide pandemic. The Center for Disease Control (CDC) issued several preventative measures to combat the virus, such as frequent hand washing, wearing a mask or face covering and keeping at least 6 feet away from others. If contracted, this virus has the ability to cause the traveler serious and severe illness. For more information on the COVID-19 virus, please visit the CDC website at www.cdc.gov. I understand and agree with the following: 1. COVID-19 is a highly contagious virus that can be spread via person to person contact; 2. After reasonable inquiry, Remarkable Cruises and Vacations by Shante provided me with the best available information regarding the pandemic-protective policies and practices of the vendors and suppliers in my travel itinerary. 3. Supplier(s) of Remarkable Cruises and Vacations by Shante may have policies in place to help prevent the spread of COVID-19. Remarkable Cruises and Vacations by Shante is not the drafter or holder of those policies and I understand that these policies can change at any time; 4. I understand that the supplier(s) may not apply those policies as diligently as the policies suggest and even if the supplier makes a good faith effort to enforce its good practices, some travelers may simply refuse to cooperate; 5. I understand that each state/country institutes their own pandemic protective policies and regulations. I further understand that I am responsible for knowing, understanding and abiding by the pandemic protective policies and procedures regarding COVID-19 of all state(s)/ country(ies) listed in my travel itinerary, including any policy updates. I also understand that I may be denied entry into the country for reasons within or outside of my control; 6. I understand that by traveling, I can be subject to voluntary or involuntary quarantine either at home or in the traveled location(s); 7. I am responsible for knowing, understanding and abiding by the pandemic protective policies and procedures regarding COVID-19 of all vendors used in my travel itinerary, including any policy updates; 8. With full awareness and appreciation of the risks involved, I, for myself, and on behalf of my traveling companions, including, but not limited to, my family, spouse, estate, heirs, executors, administrators, assigns, and personal representatives, assume all risks of travel and hereby forever hold harmless, waive, discharge, and release Remarkable Cruises and Vacations by Shante its officers, agents, independent contractors, affiliates, employees, successors, and assigns (collectively the “Released Parties”) from any and all liability, claims, demands, actions, and causes of action, directly or indirectly arising out of or related to any loss, damage, or injury, including death, that may be sustained by me related to COVID-19 whether caused by the negligence of the Released Parties or any third-party vendor or supplier partnering with Remarkable Cruises and Vacations by Shante. 9. I agree to indemnify, defend, and hold harmless the Released Parties from and against any and all costs, expenses, damages, claims, lawsuits, judgments, losses, and/or liabilities (including attorney fees) arising either directly or indirectly from or related to any and all claims made by or against any of the Released Parties due to bodily injury or harm, death, loss of use, monetary loss, or any other injury from or related to my use of Remarkable Cruises and Vacations by Shante services, or the services of travel Remarkable Cruises and Vacations by Shante's’ suppliers or vendors, specifically related to COVID-19.

TRAVEL ADVISORIES AND WARNINGS: For more information about travel advisories or alerts for your destination, please visit the travel.state.gov website. You understand that you are responsible for checking and knowing the status of the destination you are traveling to, and you agree to hold Remarkable Cruises and Vacations by Shante harmless of any issues related to any travel alerts and warnings. You understand that no refunds will be issued for canceling your reservation due to any travel warnings and refunds for vacation payment portion, if any will depend on the vendor.

TRAVELERS WITH DISABILITIES 

In order to fully enjoy your Remarkable Cruises and Vacations by Shante tour, we recommend that you select a trip that is suitable to your physical capabilities. Tour participants requiring any form of assistance, including travelers with physical disabilities, sight or hearing impairments, are required to notify Remarkable Cruises and Vacations by Shante to reserve for review and our agreement. Additionally, the tour participant must be accompanied by an individual responsible for providing those services. Tour managers, guides, drivers or other tour, hotel, ship personnel are not able to provide such assistance. In order to participate in escorted tours, passengers must be able to understand and follow instructions given by the Tour Director at all times, both for the successful operation of the tour as well as for their personal safety. Remarkable Cruises and Vacations by Shante reserves the right to reject participation or remove any individual from a tour if notification was not provided and/or when, in our sole judgment, continued participation would significantly hinder the services to be provided to all guests. Expenses, including cancellation fees and/or costs for alternate travel plans or to return home, will be the clients responsibility.

Aircraft & Flight Times

Flight times are not guaranteed and are subject to change. It is your responsibility to confirm your flight time with your carrier. Nonstop and single plane service are not guaranteed. International flights are subject to the respective foreign governments granting landing rights for the flights. If the air carrier cannot obtain these rights, the flight will be canceled, and a full refund will be made to you automatically in the form of original payment. The air carrier and/or Remarkable Cruises and Vacations by Shante reserve the right to substitute other aircraft/airlines if necessary.

Meal and beverage service is at the discretion of carrier and alcoholic beverages are generally not included. In the event of a flight delay related to weather, traffic or an Event of Force Majeure (as defined below), it may not be possible for the airline to provide meals and/or accommodations.

Should a customer wish to book their own flights, all flight reservations, including connections, are made at your risk and you assume the cost of any loss in the event of a change to the flight arrangements that may require you to change your connecting flight(s). Remarkable Cruises and Vacations by Shante cannot be held liable for damages or additional fees incurred by passengers due to a missed flight connection for whatever reason.

Remarkable Cruises and Vacations by Shante does not accept responsibility for lost wages, missed vacation time or any other additional expenses incurred as a result of changes in flight times.

Hotel substitution & description

Remarkable Cruises and Vacations by Shante reserves the right to substitute any hotel for any reason. Remarkable Cruises and Vacations by Shante assumes no liability for hotel overbookings resulting in inconvenience and/or substitute accommodations being provided, whether of a similar or lesser quality and location. Description of services included, and rates are based on inclusions/prices at print time and are subject to change without notice. Remarkable Cruises and Vacations by Shante will not be responsible or liable if any of the services, features or facilities described on this website or in the brochure cease to be available or fail for any reason. Any resort credits provided by a hotel are provided at the hotel's sole discretion and are subject to the hotel's terms and conditions. Remarkable Cruises and Vacations by Shante shall not be held responsible for the use or non-use of the resort credits.

We assign hotel star ratings based on a number of factors, including our opinion regarding location, amenities, and facilities relative to the general standards of the destination, as well as feedback from customers and staff. These ratings may differ from other published ratings. Our hotel star ratings are not a representation or promise of any particular feature or amenity.

Please be advised that, while conditions may not always be the same as those at home, particularly with regards to food, electricity, water supplies and private toilet facilities, Remarkable Cruises and Vacations by Shante staff, agents and/or affiliates have inspected all of the hotels described on this website to ensure acceptable standards. As the health and well-being of guests and staff are a hotel's top priority, precautionary actions may be taken by the hotel during your stay (including, but not limited to, compliance with all governmental agencies or entities' directives, orders, regulations, guidelines and/or advisories, use of social distancing and/or masks, temperature screening, reduction in amenities, immediate disclosure to the hotel of symptoms and/or knowledge of possible infection, personal hygiene, self-isolating and quarantining and any other orders or directives issued by the service provider or any applicable agencies or entities of any federal, provincial, state or local governments) to prevent exposure to illnesses, viruses and/or diseases. You agree that you must follow all such health and safety measures. Remarkable Cruises and vacations by Shante strongly recommend that you contact the hotel directly for the most up-to-date information.

All hotels undergo routine maintenance and renovation both in the low and high seasons. At brand new hotels, some facilities may not be fully functional and landscaping and other finishing touches may be ongoing during your stay. If we are advised that significant work at your hotel will be in progress during your stay or any major facilities will not be available, we will try to advise you prior to your departure. Topless sunbathers may frequent some resorts, the control of whom is beyond the authority of the resort. The hotel cannot accept responsibility for the behavior of other guests/groups or the withdrawal of services or facilities due to cultural and political events or holidays. These circumstances are usually regulated by local governments and as such are beyond the control of either Remarkable Cruises and Vacations by Shante or the hotel. Most hotels offer international satellite TV which differs from American satellite TV. The number of English channels will vary by country and by hotel. Ocean view rooms can consist of a full or partial view of the ocean and can differ by property. Not all rooms designated as "ocean view" will offer a full or direct view of the ocean. Minimum age restriction for customers can vary per hotel per destination. It is recommended that travelers inquire at time of booking.

Reduced Deposit Plan

 Remarkable Cruises and Vacations by Shante offers a Reduced Deposit Plan for package bookings with scheduled air and hotel. If a package booking has a departure date of 31 or more days away, you may confirm your reservation using our Reduced Deposit Plan [RDP] with a $275 deposit plus a fee of $25 for a total of $300 per person, which will be applied towards the cost of the airfare.

Scheduled airfares may carry advance purchase requirements and are subject to change until ticketed. There are no fees for airfare cancellations made within 24 hours of booking. Regular cancellation penalties will apply to the hotel portion of scheduled air bookings. Once scheduled air tickets are issued, no changes are allowed and are non-refundable. Rebooking scheduled air if airline permits rebooking, with an airline-imposed change fee, is possible if the reservation is cancelled with the airlines at least 24 hours prior to the scheduled departure time. Some airlines, including Spirit Airlines and Frontier Airlines, require you to use your ticket within 60 days of original purchase date. Some tickets may not be eligible for RDP.

Notwithstanding the foregoing, select airfare may be non-refundable, non-changeable and carry no residual value if there is a need to cancel. Some of these tickets also do not allow for seat assignments and are not eligible for elite status upgrades. Please check the terms and conditions of your applicable airline as their terms and conditions will take precedence over the terms and conditions set out in this section.

Airfare with Spirit Airlines or Frontier Airlines will not be confirmed for 24hrs and may be rejected by the airline. If rejected, travelers may re-book different airfare with another carrier.